Movers Registration
Introduction
These Terms & Conditions govern the relationship between WeMove Location (Pty) Ltd (“WeMove”, “we”, “us”, “our”) and all registered Truck Owners and Packers & Movers (“Service Providers”, “you”) who wish to operate on the WeMove platform.
By registering as a Service Provider, you agree to be legally bound by these Terms.
SECTION A– PACKERS & MOVERS
1. Registration & Onboarding
You must provide accurate personal and professional details. All documentation submitted (ID, police clearance, etc.) must be valid and verifiable.
Acceptance into the platform is subject to vetting and approval by WeMove.
2. Service Expectations
You are expected to arrive punctually at scheduled jobs.
You must handle customer belongings with care, professionalism, and integrity.
Use of inappropriate language, misconduct, or intoxication on duty is grounds for removal.
3. Dress Code & Branding
You may be provided branded uniforms.
You are required to wear these during jobs to maintain a professional image.
4. Compensation & Payments
You will be paid weekly or monthly based on jobs completed.
WeMove deducts any agreed platform fee or withholding for tools, uniforms, etc.
Disputes must be reported in writing within 48 hours of a job.
5. Liability & Misconduct
You may be held personally responsible for damages or theft caused intentionally or through gross negligence.
Insurance claims may be initiated if covered under a WeMove or customer policy.
6. Termination
WeMove reserves the right to terminate your profile without notice for breach of terms, misconduct, or poor ratings.
You may resign from the platform with a 7-day written notice
SECTION B– TRUCK OWNERS
1. Registration & Compliance
You must provide valid vehicle documents, ID, and proof of insurance.
All trucks must be roadworthy and meet safety standards.
Drivers must possess valid Professional Driving Permits (PDP).
2. Service Delivery
You agree to only accept trips that you or your driver can fulfill.
Late arrivals, cancellations without notice, or poor service quality will impact your rating and may lead to suspension.
Your truck must be clean, in good condition, and reliable.
3. Fees & Payments
Truck owners will receive payment per trip or based on their chosen schedule.
WeMove will deduct a platform fee (agreed percentage) from the trip revenue.
You will receive payment within 1–3 business days after successful trip completion.
4. Availability & Booking
You are responsible for keeping your availability status updated on the platform.
Failure to show up after accepting a trip may result in penalties or account review.
5. Insurance & Liability
You must ensure your truck is insured for commercial use.
In the event of damage, accidents, or theft during a trip, WeMove may mediate the dispute but will not be liable for uninsured losses.
Optional insurance coverage may be available through WeMove partners.
6. Vehicle Inspection & Safety
Routine checks may be conducted on your truck by WeMove.
Your vehicle must comply with South African road and safety regulations.
7. Suspension & Termination
WeMove reserves the right to suspend or terminate your account for:
Repeated complaints
Late cancellations
Misconduct
Breach of these terms
You may deactivate your truck profile by providing 14 days’ notice.
SECTION C– GENERAL TERMS
1. Code of Conduct
All Service Providers must act with integrity, honesty, and professionalism.
Discrimination, harassment, or abuse of any form is not tolerated.
2. Customer Protection
Service providers agree to prioritize customer safety, data protection, and respect.
Any mistreatment or negligence toward customers will result in immediate review.
3. Use of Platform
You must not share your login credentials with anyone else.
All bookings must be made via the official WeMove platform for tracking and insurance purposes.
4. Confidentiality
You agree not to share customer information, pricing models, or platform mechanics with third parties.
5. Dispute Resolution
Any disputes arising from jobs will be resolved through internal investigation.
Mediation may be offered, and decisions by WeMove management will be final.
6. Modifications
WeMove reserves the right to modify these Terms & Conditions with reasonable notice.
Continued use of the platform constitutes acceptance of changes.
7. Declaration
By checking the box during registration or signing electronically, you acknowledge:
You have read and understood the Terms & Conditions.
You agree to comply with WeMove policies.
You understand that violations may result in account suspension or legal action.